Returns & Refunds

At Byrosemary, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.

Returns

We offer a 30-day return period, which means you can request a return within 30 days of receiving your order.

To qualify for a return, the item must be:

Unused and unworn
In its original condition
Returned with all tags attached
In the original packaging
Accompanied by proof of purchase or order confirmation

To request a return, please contact us at info@byrosemary.co

If your return request is approved, we will provide a return shipping label along with instructions on how to send the item back. Returns sent without prior authorization will not be accepted.

If you have any questions regarding returns, please contact us at info@byrosemary.co

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately so we can review the issue and provide a suitable solution.

Non-Returnable Items

The following items are not eligible for return:

Perishable goods (such as food, flowers, or plants)
Custom-made or personalized products
Personal care and beauty products
Hazardous materials, flammable liquids, or gases
Sale or clearance items
Gift cards

If you're unsure whether your item is eligible for return, please contact us before submitting a request.

Exchanges

If you would like a different item, we recommend returning the original product first. Once the return is approved, you may place a new order for the desired item.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@byrosemary.co